Refund Policy

This sets out exactly when you can expect a refund, so you can decide before you pay rather than argue afterwards.

Try it before you pay

Every new account gets 30 minutes free, with no card required. Use it. A refund request that amounts to “I did not like it” is weighed against whether you tried the trial first.

When we refund

• It did not work. The overlay fails to load, answers do not stream, transcription is broken — and we cannot resolve it within 48 hours of your report.
• You were charged twice for the same period.
• You did not authorise the payment and can show us that.
• We were down for more than 24 hours straight during your paid period, through our own fault.

When we do not

• You changed your mind after subscribing, having used the service.
• You forgot to cancel before it renewed.
• Your own device, microphone, or internet connection stopped it working.
• It worked as described but did not meet an expectation we never set.
• More than 7 days have passed since the charge.

Weekly plans

A weekly plan is short enough that the 7-day window covers most of it. If the app failed and we could not fix it, we refund in full. We do not pro-rate unused days.

Monthly plans

Cancel and access continues to the end of the month you paid for, with no further charges. We do not pro-rate unused days inside a period.

Yearly plans

Cancel within the first 7 days, having not used the service substantially, and you can request a refund under the criteria above. After 7 days, cancelling stops future renewals but does not refund the current year.

How to ask

Email [email protected] with:

• The email address on your account.
• The date of the charge.
• What went wrong.

We reply within 2 business days. Approved refunds go back to the card or account you paid from, and take 5 to 10 business days to arrive depending on your bank.

Contact

Questions about this policy go to [email protected]. We are a small team and we would rather sort a problem out than keep the money.